Booking Policies
To ensure a seamless and enjoyable experience for every client, please review the following policies before booking. These guidelines help us provide the highest level of care, preparation, and personalized service.
Deposits
A non-refundable deposit is required to secure your appointment.
This deposit goes toward your total balance and ensures your date and time are reserved.
Cancellations & Rescheduling
We kindly require at least 7 days' notice for appointment cancellations or rescheduling.
Cancellations within 7 days: Your deposit will be forfeited.
Same-day cancellations & no-shows: You may be charged up to 100% of the scheduled service total.
Rescheduling: Appointments may be rescheduled once at no additional charge when at least 7 days' notice is provided.
Additional rescheduling requests may require a new deposit or incur an additional fee.
Arrival & Setup
We typically arrive 15–30 minutes before your scheduled appointment to prepare your treatment space and ensure everything is ready for your experience.
Please provide a clean, accessible area with sufficient room for a treatment table and equipment. Access to an electrical outlet and nearby sink is preferred.
To ensure your treatment begins on time, please have your space ready before our arrival.
Mobile Service & Travel Fees
A mobile service and travel fee starting at $75 applies to appointments. The final fee is determined by your location and will be confirmed prior to booking.
Additional travel arrangements or fees may apply to bookings outside the Greater Seattle area.
Group & Event Bookings
For private groups, spa parties, corporate wellness experiences, and special events, we recommend submitting your inquiry at least 2 weeks in advance to allow adequate time for planning and coordination.
A signed service agreement and additional deposit may be required to secure your booking.
Specific cancellation and payment terms for group events will be outlined in your booking agreement.
Late Arrivals
Please be ready to begin your treatment at your scheduled appointment time.
Late starts may result in a shortened service to accommodate subsequent appointments, without a reduction in the service fee.
For group bookings, delays may also affect the scheduled treatment times of other guests.
Photography & Media Consent
From time to time, we may request permission to capture photos or videos for our portfolio, website, or social media.
Your privacy and comfort are always respected. Photography and recording are entirely optional and will only take place with your permission. You are always welcome to decline.
Payments & Deposits
We currently accept card payments only.
A deposit may be required to secure your appointment, with the remaining balance collected according to your booking confirmation.
Any applicable travel fees, enhancements, and additional charges will be communicated before your appointment.
By confirming your appointment, you acknowledge and agree to the booking policies outlined above. Thank you for respecting the time and preparation that go into creating your personalized spa experience.